Gartner Peer Insights

‘Voice of the Customer’: Strategic

Sourcing Application Suites

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Analyst firm Gartner here

Key Findings
  • Gartner Peer Insights recognizes the vendors that are the most highly rated by their customers through the Customers’ Choice distinction.
  • Gartner Peer Insights Reviews go through a strict validation and moderation process in an effort to ensure they are authentic.
  • To qualify for the Customers’ Choice distinction, vendors must have a product that is aligned to the market, have a 4.2 overall rating or higher (out of 5 stars) and receive 50 customer reviews or more during the one-year submission period.
  • These reviews give insight into not only how satisfied existing customers are with a vendor’s product, but also their experience in negotiating with the vendor, getting support for the product or service and their overall implementation effort.
"The individual reviews and ratings within Gartner Peer Insights can be a valuable source of lessons learned for those currently in the buying cycle for the SSAS market, particularly if you can find and read reviews from end users like you (for example, those that share your technology adoption bias, company size, industry or geography)."*

* Gartner Peer Insights ‘Voice of the Customer’: Strategic Sourcing Application Suites. Peer Contributors. 23 January 2019.

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